New South Homes
8 Step Customer Journey

One of our experienced Site Assessment Managers will visit your block and complete a FREE site inspection. They will assess the land slope, lot shape, tree and services locations along with reviewing the best access point for tradespeople and deliveries. If you have a detailed site plan and planning certificate available, this will help our Site Assessment Managers greatly. 

During this time, you’ll have the opportunity to review our home designs and narrow down your floor plan and design options. We have in-house building designers to help you with this process. More about this in step two, but if you have fallen in love with one of our standard designs, we can skip ahead to step three.

Now is the ideal time to meet with your financial institution or lending authority if you haven’t done so already to confirm your lending options. 

The design stage is where we get to know you. Your lifestyle, your values, the reason you are building and your goals for the future. We learn all this during a comprehensive pre-design meeting with one of our award-winning Building Designers who will take on board your vision, goals and home requirements to create the perfect home for you and your family. 

Following the first meeting, our Building Designers will be working to create a preliminary home design, which we will present to you and go over together, discussing the details and any changes you might want.

In a final design meeting, you will be able to view the final design, including a full set of detailed floor plans and elevations. You will also be presented with a 3D visualisation of your home so you can experience the reality of what your new home will look like.

Once we have designs locked in and your site inspection complete, we begin the work of compiling the costings for your new home. During this stage, we will request a fixed payment in order to engage the services of external consultants and obtain site-specific information such as contour surveys and soil tests. 

Your new home design will be sited on your block and all compliance checks will be carried out to clear the way for your new home build going forward. 

Using the information we have sourced from external consultants, we work to gather all the necessary quotes and pricing from subcontractors and suppliers to provide you with accurate and detailed construction costings for your home. 

We will also discuss with you your budget and connect you with reputable mortgage brokers if you haven’t already organised the funding for your new home.  

On approval of your home construction tender, we move into the building agreement and council submission stage. This stage confirms our mutual commitment to building your dream home via a building contract.

A fixed fee is required at this stage to compile full construction plans and specifications ready for submission to your local authority.

Everything relating to the construction of your new home will be outlined in both the construction drawings and building contract, which you will be presented to you for signing. Together we will go through all the information in detail and you will have the opportunity to ask any questions or go over any details of your project. 

Once you have signed the building contract, we will submit your plans for construction approval and secure all necessary insurances for your home build. A contract deposit of 5% is required at this time.

Once the building agreement is signed and your deposit is secured, we work to obtain all the necessary documents ready to submit your application to both your local council and private certifiers. These documents include full Hydraulic Engineering Designs, Structural Engineering Plans, Energy Efficiency reports (BASIX), bushfire reports, acoustic reports and landscaping plan. 

We will also work with local developers and navigate covenant requirements where applicable. 

During this stage we will also book another meeting for you with your Building Designer to perfect your kitchen and bathroom details, ensuring everything is just right and exactly how you want it. 

The approval process can take a little time, but don’t worry, we manage the entire process for you and keep you updated along the way. 

It’s also at this stage where we’ll discuss any demolition requirements if applicable to your block and secure any paperwork as required from your financial institution. 

This step is a firm favourite of our clients. While your plans are working their way through Council and we are preparing your construction schedule, you will be invited to visit our Style Studio and discuss the design and colour selection for your new home with one of our Interior Designers.

Together you and the designer will put together a selection of products, finishes and colours that express the style and design you want in your new home. 

  • Door finishes and fixtures
  • Kitchen finishes and fixtures
  • Kitchen appliances
  • Skirting, Architrave and Cornice
  • Internal and External Paint colours
  • Light fittings
  • Power points
  • Cladding profile
  • Window colours
  • Roof finishes
  • Shower Screen design
  • Flooring options
  • Staircase design

 

You will also have the opportunity to meet with our industry partners such as PGH Bricks, Beaumont Tiles and Reece Plumbing to finalise the product selections with them for your home. 

Finally, we are ready to build. This will be the most active stage of all and it begins with a pre-construction meeting with your Project Manager onsite to go over your construction process and schedule. 

New South Homes will take complete possession of your property while your home is under construction to ensure your build runs smoothly and any risks and hazards are managed effectively. 

During the construction of your home, you will be provided with progress updates and photographs. You will also have full access to your Project Manager at all times to ask any questions or request any information. 

You are welcome to inspect the construction as it progresses at any time throughout the construction stage through pre-arranged meetings with your Project Manager. 

Both your Project Manager and the New South Homes Customer Service Team will be on hand to ensure you are satisfied with every aspect of the project.

The completion of the construction stage brings us to the final handover of your property. A final handover meeting will be arranged once construction has been completed. This will be your chance to walk through the property and inspect the workmanship while we explain how your new appliances work and provide you with the relevant product information. 

Your home will be officially handed over to you with a New South Homes representative handing you the keys, along with copies of all your warranty documents and information detailing our award-winning after-sales service commitment. 

A 90-day maintenance period will begin from the day your home is handed over to you, and our dedicated service team will be available to you to attend any maintenance issues during this time. 

Our commitment to you is ongoing. We are committed to building you a home to the highest quality standards and industry best practices. We are also committed to exceptional customer service both during the construction of your home and well after.

We want you to be completely satisfied with your home and the experience you’ve had with New South Homes.